We aim to provide you with a safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, the approved industry standard. To check the security of your connection, view the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https".
What Personal Information About Customers Does Vitalerbs Gather?:
The information we learn from customers helps us personalize and continually improve your shopping experience vitalerbs.com. Here are the types of information we gather.
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.
E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please remove your email one the email sent to you.
Does Vitalerbs Share the Information It Receives?:
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely neccessary in order to complete your transaction and order.
We gladly accept returns for refund or exchange within 14 days of delivery.
* ALL SALES FINAL after 14 days of delivery.
* RETURNS FOR REFUND will ONLY be accepted for items that have not been opened. Please note that shipping charges are non-refundable. Refunds are posted within 72 hours.
* RESTOCKING FEE items approved for return will have a 25% restocking fee.
How to Send Merchandise Back to Us:
Please pack and secure your item(s) securely and include all parts. For your protection, we recommend that you insure your package. Vitalerbs is not responsible for items lost in transit. Merchandise should NOT be sent to the return address on the actual shipping label. All return items should only be sent to the following address:
1624 South 2960 East
Spanish Fork, Utah